399k Terms and Conditions

1 General Terms & Conditions and Applicability

These Terms & Conditions apply to the 399k online gaming platform (www.399k.win) and all associated services. By browsing our website, opening an account, or using any of our services, you are considered to have accepted these terms.

399k's Terms & Conditions have been developed in accordance with Bangladeshi law and international gaming regulations. In the event of any conflict, the English version shall be considered the definitive text.

• These terms may be updated at any time; continued use of the platform after any changes constitutes acceptance of the revised terms.
• The terms and conditions on the 399k website are always kept up to date, with the date of any changes clearly noted.
• Using any service on the platform constitutes full acceptance of these terms and conditions.
• 399k serves users in Bangladesh and other approved jurisdictions.

2 Account Registration & Eligibility

To open an account on 399k, you must meet the following requirements. Under our Terms & Conditions, registering with false information is considered a serious violation.

• Age Restriction: You must be at least 18 years old. Accounts belonging to minors will be closed immediately.
• One Account: Only one account is permitted per person, household, or device. If multiple accounts are detected, all will be closed and any funds held will be forfeited.
• Accurate Information: Your name, date of birth, phone number, and payment details must be accurate and kept up to date.
• Verification: For KYC (Know Your Customer) verification, you may be required to submit a copy of your National ID or passport.
• Account Security: Keep your password and login credentials strictly confidential. You must not share your account with anyone else.
• Email Verification: Email verification must be completed after registration; otherwise, certain features may be restricted.

3 Deposit & Payment Policy

All deposits on 399k must be made using a payment method registered in your own name. Third-party transactions are strictly prohibited and constitute a direct violation of 399k's Terms & Conditions.

The following payment methods are currently supported on 399k:

• bKash (Personal & Merchant)
• Nagad Mobile Banking
• Rocket (Dutch-Bangla Mobile Banking)
• Bank Transfer (selected banks)

The minimum deposit is BDT 500 and the maximum single deposit accepted is BDT 500,000. Deposits are typically credited to your account within 10–30 minutes.

4 Withdrawal Policy & Process

To withdraw from 399k, your account must be fully verified (KYC completed). Withdrawal requests are typically processed within 1–24 hours.

• Minimum withdrawal amount: BDT 500
• Maximum daily withdrawal: BDT 500,000
• Withdrawals are only available via the same payment method used for the deposit
• Winnings derived from bonuses are subject to specific wagering requirements
• 399k reserves the right to suspend withdrawals on any account pending verification if suspicious activity is detected

5 Bonus & Promotion Terms

399k's bonuses and promotional offers are provided subject to specific terms and conditions. Accepting a bonus means you agree to the associated terms. Bonus abuse of any kind is strictly prohibited under our Terms & Conditions.

• Wagering Requirement: Every bonus has a specific wagering requirement (typically 10x–30x) that must be met before withdrawals can be processed.
• Bonus Validity: Every bonus has an expiry date; any bonus not used within that period will be forfeited.
• One bonus, once: Each bonus is applicable once per account.
• Game Restrictions: Some bonuses apply to specific games only. Full details will be listed alongside each offer.
• Right to Cancel Bonuses: 399k reserves the right to modify, suspend, or cancel any bonus offer at any time.

6 Betting & Gaming Terms and Conditions

All game outcomes on 399k are determined by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Live Sports Betting is operated through international odds providers.

• Bets cannot be cancelled once placed, though a cash-out option may be available where applicable.
• If a game is interrupted due to a technical issue, 399k will provide a reasonable resolution.
• 399k reserves the right to void any bet placed on Sports Betting if incorrect odds were offered.
• For detailed game rules, refer to the "Info" or "Rules" section within each game.
• Placing bets from multiple accounts on the same event is prohibited.

7 Prohibited Activities & Anti-Fraud Policy

399k is committed to maintaining a fair and secure gaming environment. Any form of fraud or deceptive activity is strictly prohibited, and violations of our terms will be met with firm action.

• Operating multiple accounts or registering under another person's identity
• Using fraudulent or stolen payment methods
• Attempting to hack or abuse the bonus system
• Collaborative betting or match-fixing
• Playing games using software, bots, or automation tools
• Depositing funds from money laundering or illegal sources
• Intentionally exploiting platform vulnerabilities or technical errors

8 Responsible Gaming Policy

399k believes gaming is a form of entertainment — not a way to make money. Responsible gaming is a top priority in our Terms & Conditions, and the platform includes several protective tools you can activate yourself.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Your session will automatically end if your losses exceed a set limit.
• Session Time Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Temporarily pause your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: For a longer break, you can voluntarily self-exclude your account for anywhere between 6 months and 5 years.

9 Account Suspension & Closure Policy

399k reserves the right to suspend or permanently close an account without prior notice in any of the following circumstances.

• If any provision of these Terms & Conditions is violated
• If KYC verification fails or false information is found
• If suspicious or unusual transactions are identified
• Upon receipt of a court order or directive from a regulatory authority
• You can also request account closure at any time by contacting our support team.

Upon account closure, any valid balance (if applicable and where no violation has occurred) will be returned after verification is complete.

10 Privacy & Data Protection

399k takes the protection of your personal information seriously. Any data we collect is used solely for service delivery, identity verification, and compliance with legal requirements.

• Your personal information is never sold to third parties.
• All data is protected using SSL encryption and modern security technology.
• Information may be shared with regulatory authorities where required by legal obligation.
• For more details, visit our Privacy Policy View.

11 Terms & Conditions Updates

399k reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the website, and the "Last Updated" date at the top of the page will reflect the revision.

• For significant changes, you may be notified by email or SMS.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not wish to accept the updated terms, please contact support to close your account.

12 Contact & Support

If you have any questions or concerns about these Terms & Conditions, please reach out to our support team. We typically respond within 24 hours.

• Email: [email protected]
• Live Chat: Available in the bottom-right corner of the website
• Support hours: 7 days a week, 24 hours a day