Gaming is for fun — and making sure it stays that way is our responsibility. 399k believes every player has the right to a safe and healthy gaming experience.
Responsible gaming at 399k is more than following rules — it is the foundation of our platform. We want you to stay in control at all times.
399k strictly blocks access for anyone under 18. Age is verified through the KYC process at registration to ensure no minors can open an account.
You can set your own daily, weekly, or monthly deposit and betting limits. Once a limit is set, it cannot be exceeded.
You can put your account on a temporary break for anywhere between 24 hours and 30 days. During this period, no bets or deposits will be possible.
Use the session timer to track how long you have been playing. Auto-reminders will prompt you to take a break after a set time.
If you feel your gaming is getting out of control, you can request to close your account for anywhere from 6 months to permanently. This takes effect immediately.
Our responsible gaming team is active 24/7. If you or someone you know needs help, reach us directly via live chat or email.
If you feel like you are losing control of your gaming, contact our team right away.
Responsible Gaming is an approach where players consciously manage their time, money, and emotions while enjoying gaming. At 399k, responsible gaming is not just a page — it is a core value of our platform.
Online gaming is growing rapidly in Bangladesh. Most people play for entertainment and have a healthy experience. However, for a small number of players, gaming can get out of control. 399k's responsible gaming policy works to reduce that risk and ensure a safe environment for everyone.
Responsible gaming means knowing your limits — how long you play, how much you spend, and when to take a break. 399k's responsible gaming tools are here to help you make those decisions with ease.
If gaming starts causing stress or anxiety instead of enjoyment, that is a warning sign. 399k is always here for you.
Gaming addiction does not always appear suddenly — it builds up gradually. If you notice the following signs in yourself or someone close to you, take them seriously. 399k's responsible gaming guidelines place strong emphasis on recognising these signs.
If you notice more than 3 of the above signs in yourself, contact our support team without delay or complete the self-assessment section below.
To support responsible gaming at 399k, we provide a set of powerful tools you can easily access from your account settings. These tools are completely free and take effect immediately.
Set a maximum deposit limit — daily, weekly, or monthly. Lowering your limit takes effect immediately, but increasing it requires a 24-hour cooling-off period.
Set a limit on how much you are willing to lose within a given period. Betting stops automatically once the limit is reached.
Set a maximum time limit for each gaming session. You will receive a reminder when time is up, and you can also enable automatic logout.
Pause your account for anywhere between 1 and 30 days. You won't be able to log in during this period, but your balance will remain safe and secure.
Close your account for 6 months, 1 year, or permanently. Once activated, this cannot be reversed before the selected period ends.
View your full betting and deposit history at any time. It helps you understand your spending patterns and make informed decisions.
Building responsible gaming habits is not difficult — following a few simple guidelines is all it takes to keep your experience at 399k enjoyable. These tips have been put together with Bangladesh's gaming community in mind.
Gaming is entertainment. There is no guarantee of winning at a casino or Sports Betting — so always wager only what you can afford to lose.
Answer the questions below honestly. This is an important part of 399k's responsible gaming program — and the first step toward becoming aware of your own gaming habits.
If you answered "Often" or "Always" for more than two questions, we recommend reaching out to our responsible gaming team. Remember — asking for help is a sign of strength.
If you feel your gaming is spiraling out of control, follow the steps below. 399k's responsible gaming program is here to support you every step of the way.
Try to assess whether you have a problem. Answer the self-assessment questions above honestly. Acknowledging the issue is the most important step you can take.
Activate a deposit limit, session timer, or cooling-off period from your account settings. These steps give you immediate control.
Reach out to our responsible gaming team via live chat or email. They will guide you in the right direction while keeping everything confidential.
If a temporary break does not feel like enough, use the Self-Exclusion option. Once activated, your account will be fully closed for a set period of time.
Gaming addiction is a mental health issue. If needed, seek advice from a mental health professional or counsellor. There is no shame in it.
Let a family member or trusted friend know what you are going through. Social support can make the path to recovery much easier.
Below are answers to the most frequently asked questions about responsible gaming.
All of 399k's responsible gaming tools are right at your fingertips. Register today and enjoy a safe, controlled, and fun gaming experience.